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DO NOT USE THIS AGENCY! Mitwohnzentrale Franken is truly a scam agency that I would avoid at all costs. The apartment itself was nice and the owner of the apartment was super kind and helpful. The agency however was very unorganized and unprofessional, causing a lot of stress and confusion in the move out process. I had heard they charged high cleaning fees, so I deep cleaned the apartment for almost 2 full days before moving out, vacuumed, mopped, cleaned the fridge, oven, appliances, etc. Honestly I left it better than when I arrived. I was still charged a 190 euro cleaning fee (27 eur/hour + materials & VAT). I am not sure how they could have cleaned the apartment for 5 hours when it was left completely cleaned. Again, I would never use this agency again and I would not recommend it to anyone. Go through a landlord directly.